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Privacy Policy for Unisolar Power Mobile Application

Last updated: 26-07-2025

Introduction

UNISOLAR POWER PRIVATE LIMITED ("we," "our," or "us") operates the "Unisolar Power - Go Solar" mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Data Collected Through the Mobile App

When you use our mobile application, we collect:

  • Login credentials (username/password for authentication)
  • Usage data and app interaction patterns
  • Device information and technical data
  • Cookies and session data

Personal Data Collected Offline

Personal identifying information is collected through our offline subscription process, not directly through the mobile app. This includes:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Subscription details and service preferences
  • Payment information and billing details
  • Installation and service location data

This offline-collected personal data is linked to your app account to provide you with personalized solar monitoring services and complete account functionality.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Device Information

We may collect information about your mobile device, including: - Device type and model - Operating system and version - Unique device identifiers - Mobile network information - App version and usage statistics

Offline Data Collection and Integration

When you subscribe to our solar monitoring services through offline channels (such as in-person registration, phone calls, or paper forms), we collect personal identifying information that is not gathered directly through the mobile app. This offline subscription process allows us to:

  • Establish your service account and subscription
  • Configure your solar monitoring system
  • Provide customer support and service maintenance
  • Process payments and billing

The personal data collected offline is then integrated with your mobile app account to enable: - Personalized monitoring dashboards - System-specific alerts and notifications - Account management and service history - Technical support and maintenance scheduling

This integration ensures you receive a complete and personalized solar monitoring experience while maintaining clear separation between app-collected technical data and offline-collected personal information.

Use of Data

UNISOLAR POWER PRIVATE LIMITED uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
  • To send you notifications and alerts related to your solar monitoring system

Data Storage and Security

Firebase Services

Our app uses Google Firebase services, which may collect and process data according to Google's Privacy Policy. This includes: - Authentication data - Cloud messaging tokens for push notifications - Analytics data - Crash reporting data

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Push Notifications

Our app may send you push notifications to provide important alerts and updates about your solar monitoring system. You can disable these notifications at any time through your device settings.

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Disclosure of Data

Legal Requirements

UNISOLAR POWER PRIVATE LIMITED may disclose your Personal Data in the good faith belief that such action is necessary to: - To comply with a legal obligation - To protect and defend the rights or property of UNISOLAR POWER PRIVATE LIMITED - To prevent or investigate possible wrongdoing in connection wit̆̆̆̆h the Service - To protect the personal safety of users of the Service or the public - To protect against legal liability

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service:

  • Google Analytics for Firebase: Google Analytics for Firebase is an analytics service provided by Google Inc. You may opt-out of certain Google Analytics for Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy.

Crash Reporting

We use Firebase Crashlytics to collect crash reports and help us improve app stability. This service may collect device information and app usage data when crashes occur.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: managing_director@unisolarpower.in
  • On our website: https://www.unisolarpower.in